FREQUENTLY ASKED QUESTIONS.

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus Ecuador Cuba Iran Syria North Korea Please note, that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities. Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022): Afghanistan Aruba Bhutan Cayman Islands Chad Laos Libya Mongolia Papua New Guinea Samoa Solomon Islands South Sudan Timor-Leste Turkmenistan Yemen The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.

Estimated fulfillment + Estimated shipping = Estimated Delivery Time Our average order fulfillment takes 2–5 business days for all production techniques. We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT: Issues with print or embroidery files Products being out of stock Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions Nonetheless, we work hard to meet our delivery estimates with each order.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately: snapback hats, trucker hats, dad hats/baseball caps, and visors backpacks mugs water bottles In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

If something arrives damaged, send a photo of the damaged goods to support@schoolofpadel.com, then we'll gladly send a replacement at no cost to you.

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address. If the package was not returned to sender, then you would have to process a new order to replace the original.